Refund policy
At Lumira Haven, we are committed to delivering high-quality products and a results-driven experience. Please read our policy carefully before purchasing.
1. 14-Day Returns (Unused Items)
You may return your order within 14 days of delivery if:
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The item is unused
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The item is in original condition
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The item is in original packaging
Due to hygiene reasons, we do not accept returns of opened or used skincare products or devices under this section.
Customers are responsible for return shipping costs unless the item is faulty.
2. 60-Day Results Guarantee
We offer a 60-day money-back guarantee on eligible products if you are not satisfied with your results.
To qualify:
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You must have used the product consistently as directed
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You must contact us within 60 days of delivery
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You may be asked to provide proof of use (e.g. photos or usage details)
This guarantee applies to:
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LED light therapy devices
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Skincare products
This guarantee is limited to one refund per customer per product.
3. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photo evidence.
We will offer:
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A replacement
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A refund
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Or store credit
4. Refund Process
To request a refund, contact: lumirahaven@outlook.com
Include your order number and reason for request.
Once approved:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Shipping costs are non-refundable unless the item is faulty.
5. Non-Eligible Situations
Refunds may be refused in cases of:
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Misuse of products
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Failure to follow instructions
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Excessive or repeated refund requests
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Requests made outside the stated timeframes
6. Important Notes
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Individual results may vary
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The 60-day guarantee does not apply to multiple purchases of the same product
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We reserve the right to verify claims before issuing refunds
7. Contact
For all refund-related inquiries, contact:
lumirahaven@outlook.com