Shipping policy

At Lumira Haven, we aim to deliver your order quickly and reliably, wherever you are in the world.

1. Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

Shipping costs are calculated at checkout unless otherwise stated (e.g. free shipping promotions).

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

While we aim to meet all delivery estimates, Lumira Haven is not responsible for delays caused by:

Customers are responsible for ensuring that all shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If your order is marked as delivered but cannot be located, please contact the shipping carrier directly.

Lumira Haven is not responsible for lost or stolen packages once confirmed as delivered.

For international orders, customs fees, import duties, or taxes may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

In some cases, your order may be shipped in multiple packages depending on product availability or logistics.

For any shipping-related questions, please contact us at:
lumirahaven@outlook.com